TERMS & CONDITIONS

SISSEL EDELBO ApS accepts online payments with the following credit cards:

• Visa/Dankort
• Mastercard
• Visa Electron
• Maestro
• Paypal
• Klarna

When paying with Visa Electron and Mastercard Debit, which are debit cards, the payment will be reserved in your account in accordance with the terms of your card until we withdraw or decline the payment. The payment will be deducted from your account when your order is shipped.

SISSEL EDELBO ApS uses a secure payment server that encrypts all information with SSL protocol, meaning your data is secured and cannot be read by other third parties. SISSEL EDELBO APS's own website also uses encryption with SSL protocol.

To offer you Klarna's payment methods, we may at the checkout share your personal information in the form of contact information and order information with Klarna, so that Klarna can assess whether you can choose the payment methods, and to adapt them for you. Your personal data that is shared is processed according to Klarna's own data protection information. 

When you place a pre-order, payment will only be charged once the item is available in stock and ready for shipping. If your order includes both pre-order items and in-stock items, the entire order will be shipped together when all items are available.

NOTE
If you would like the in-stock items to be delivered before the pre-order items, we recommend placing a separate order.

HOW DO PRE-ORDERS WORK
- Place your pre-order
- The item will be reserved for you
- Once the item arrives at our warehouse, it will be shipped, and payment will be processed
- Your return period begins from the date of delivery

We ship with the following shipping companies:

• GLS
• Post Nord
• UPS

Your package will be delivered to the delivery address that you have chosen and stated at check out. We deliver to private addresses, business addresses and parcel shops. Once you have approved your order, your information - including the address - cannot be changed. Once you have approved your order, the order cannot be cancelled. We therefore recommend that you check your entered information thoroughly before approving your order. All orders placed before 2pm on weekdays are usually dispatched the same day. We reserve the right for busy periods when the delivery time may be longer. Orders are not delivered on weekends or public holidays. When your order is ready to be shipped, you will receive an e-mail confirmation with a tracking number so you can follow your shipment. SISSEL EDELBO cannot be held responsible for delays caused by transport. 

Please note that the risk of loss or damage to your goods passes to you after delivery. If the package appears to be damaged upon delivery, you should refuse to receive it from the carrier and notify us at:
webshop@sissel-edelbo.com

Delivery to countries outside EU:
If your country is not part of EU (The European Union), you must pay customs duties and VAT to receive your package. All costs arising in connection with this must be paid exclusively by you. Please note that if you refuse to accept your package without a reasonable reason, we reserve the right to deduct the amount that covers freight, customs clearance fees, customs duties and VAT.

If you wish to return an order from outside of the European Union, we will subtract a handling fee from your return value.

Please note that we do not offer shipping to the UK.

We offer 14 days full refund on goods purchased on the website. This 14-day period starts on the day the order is delivered. Returning your package with SISSEL EDELBO is easy. Visit our return portal to initiate your return and find more information about returns here https://sissel-edelbo.com/pages/returns.

When you return an order, the amount will be refunded to the credit card with which you made your purchase. You bear the return costs yourself. If you return through our return portal, the amount for your return label will be deducted from your return amount. 

Exchange
We do not offer exchanges. If you want a different item than the one purchased, you must return the item you purchased. You can then place a new order for the product you want in the normal way.

Condition of the item upon return
You are liable for any deterioration in the value of the goods due to handling other than what is necessary to determine the nature, properties and function of the goods. This means that you must try the product in the same way as if you shopped in a physical store. If the item has been tried on in addition to what is described above, it is considered used and of diminished value. If hangtags are removed from the item, it is considered a significant reduction in value. In these cases, if you cancel the purchase, you will get a smaller part or none of the purchase amount back. It is up to SISSEL EDELBO ApS to assess the condition of the goods.

The prices on the website are shown in the currency applicable to your country. Please use the 'Delivery' function in the menu when you check out and you will see the right price for your country selection.

You can pay in the following currencies: Euro (EUR)

PRICES DO NOT INCLUDE DELIVERY CHARGES.

When you shop on SISSEL EDELBO's website, you are covered by the Purchase Act. We offer a 2-year legal guarantee on products, which allows you to either get a defective item repaired, exchanged, your money back or a discount, depending on the specific situation. If you wish to complain about your product, please contact us at:
webshop@sissel-edelbo.com

When making a complaint, please include your order number, attach photos of the product's defects and describe the problem in as much detail as possible. We will then get back to you by e-mail with a solution. Please note that complaints sent via cash-on-delivery will not be accepted. If you bought your product from one of our retailers, please contact them directly regarding the complaint.

Please note that defects caused by improper use, improper maintenance or normal wear and tear are not considered a valid reason. We recommend that you complain as soon as possible and within 14 days after the error has been discovered.

NOTE
Many of our products are made from recycled materials that have been re-designed into beautiful SISSEL EDELBO styles. Therefore, you might find that these styles have small imperfections in terms of the material being recycled. This could for instance be loose threads, small stains or porous fabric. These small imperfections are evidence of the fabric's authentic life and its history. In many cases, small mistakes like these will not be considered a complaint, as it is inevitable that recycled fabric differs from conventional clothing design.

If you wish to complain about a product purchased in our webshop, please send the complaint to webshop@sissel-edelbo.com.

If a common solution cannot be found for the complaint, you can send a complaint to:

Center for Complaint Resolution
House of Names
Customs booth 2
8800 Viborg
https://naevneneshus.dk

If you live in a different country in the EU than Denmark, you can complain to the European Commission's online complaints portal here http://ec.europa.eu.

By using www.sissel-edelbo.dk or www.sissel-edelbo.com you accept that we use your personal information as described in accordance with our privacy policy, which you can read here www.sissel-edelbo.com/policies/privacy-policy.

We cannot guarantee that the colors shown on the Webshop accurately show the actual colors of the product. How the colors are represented depends on the settings on your computer. Some styles may have details on the back that are not pictured - e.g. details in the fabric, which varies from the front, sequins, or embroideries.

Any purchase that you enter with us is governed by and must be interpreted in accordance with Danish law except for (a) rules which lead to the application of non-Danish law and (b) the United Nations Convention on Contracts for the International Sale of Goods (CISG). 

Any dispute and any claim arising from or in connection with your purchase must be settled by a competent court at SISSEL EDELBO's place of jurisdiction.

We will not be liable for any delay or failure to comply with our obligations under the terms if the delay or failure is due to events beyond our control.