DELIVERY

After having placed your order, you will receive an order confirmation from us. After that you will receive a Track & Trace number on email as well, when your order has been shipped. This means you can track your shipment's whereabouts. When your order is ready for pick-up at your local parcel shop or as soon as it arrives at your address, you will receive an email.

All orders placed before 2 PM on weekdays, we try our hardest to ship the same day. The estimated delivery time is 2-5 weekdays. However, it depends on how far the shipment must travel.

NOTE
SISSEL EDELBO cannot be held accountable for any delays at the shipping company.

If you live outside EU you have to pay VAT when you receive your order. All costs associated with this, is solely on the customer. If you wish to return an order from outside of the European Union, we will subtract a handling fee due to VAT fee from your return value.

As of August 29th, there have been significant changes to the rules for sending and receiving goods to and from the United States. The De Minimis rule has been removed, and additional customs penalties have come into effect.

All taxes are now included in the product price, so no further costs will be incurred after checkout.
We now ship U.S. orders with Delivered Duties Paid (DDP), which means everything is paid at the time you place your order. All additional customs, tariffs, and related fees are handled by us.

To accommodate these changes, we apply a flat 60% surcharge on all our products. This is the amount you will see and pay at checkout.
Please note that this 60% increase does not fully cover our costs of selling goods to the U.S., but we value our U.S. customers and therefore cover the remaining expenses.

If you choose to return your order or a product, 60% of the product value will be deducted from your refund, as these fees cover VAT, customs duties, and other non-refundable charges.
Shipping costs will also not be refunded, as additional taxes and fees have been applied to these after August 29th.